FAQ
Frequently Asked Questions (FAQ) - Troo Arome
Welcome to the Troo Arome FAQ section! Here, you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, feel free to contact our customer service team.
What types of fragrances do you offer?
At Troo Arome, we offer a diverse selection of fragrances, including inspired versions of popular designer brands and unique custom creations. Whether you’re looking for a classic scent or something truly original, we have options to suit every preference.
How do I choose the right fragrance?
Choosing a fragrance is a personal experience! To help you find the perfect scent, consider the following:
- Fragrance Family: Explore categories like floral, fruity, woody, or oriental to narrow down your choices.
- Occasion: Think about when you plan to wear the fragrance (daily wear, special events, etc.)
- Sample Sizes: We recommend trying sample sizes or fragrance discovery sets to test different scents before committing to a larger bottle.
Are your fragrances authentic?
Yes! While we offer inspired fragrances that capture the essence of popular brands, we ensure that all our products are crafted with quality ingredients and expert craftsmanship. Our fragrances are unique creations and not direct replicas.
"At our core, we are committed to addressing challenges with superior solutions that provide exceptional value. We pride ourselves on solving problems more effectively than anyone else in the market. Our straightforward approach allows us to offer high-quality products at a competitive price by absorbing a larger portion of the costs. This is our gift to consumers—delivering the best products without compromising affordability."
How long do your fragrances last?
The longevity of a fragrance can vary depending on its composition, concentration, and application. Generally, our eau de parfum options last longer due to their higher concentration of fragrance oils. Typically, you can expect them to last anywhere from several hours to a full day.
What is your return/exchange policy?
We want you to be satisfied with your purchase! If you are not completely happy with your fragrance,
While we do not offer returns or refunds, we provide store credit or a replacement on a case-by-case basis. If you experience an issue with your order, please reach out to us directly at info@trooarome.com. We’re here to help and will do our best to resolve the situation promptly and fairly.
For more details, please visit our Return Policy page.
How do I place an order?
To place an order, simply browse our website, select the fragrance you want, and choose the size. Click "Add to Cart," then proceed to checkout, where you can enter your shipping and payment information. After confirming your order, you’ll receive an email confirmation.
How can I track my order?
Once your order has shipped, you will receive a confirmation email that includes a tracking number. You can use this tracking number on our website to follow your order's progress until it arrives at your doorstep.
Do you offer free shipping?
Yes! We offer free standard shipping on orders over $100 USD within US. For orders below this amount, shipping costs will be calculated at checkout based on your location and selected shipping method.
Can I customize a fragrance?
Absolutely! At Troo Arome, we offer a bespoke fragrance service where you can work with our perfumers to create a scent that is uniquely yours. Please visit our Custom Creations page for more information on how to get started.
How can I contact customer support?
If you have any questions or need assistance, our customer service team is here to help! You can reach us at info@trooarome.com, we strive to respond to all inquiries as quickly as possible.
Thank you for visiting Troo Arome! We appreciate your interest and look forward to serving you with exceptional fragrances.